Local Service, Long Distance, High-Speed ADSL, Dial-Up Internet
Dial-Up Internet Support
General Information
Login Failure
No Dial Tone Present When Attempting to Dial
- Internet Dial-Up Number: 488-2000
- Username and password are case sensative, make sure that both are all lowercase
- Dial-Up Technical Support Number: 488-2100
- All Other Questions Number: 488-2165
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- Verify that your username and password are correct
- Username and password are case sensative, make sure that both are all lowercase
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No Dial Tone Present When Attempting to Dial
- Verify that the telephone cord coming from the jack located on the wall is plugged into the jack on the modem labeled line, wall or input.
- Verify that telephone cord is plugged in tighly in wall jack and computer modem
- If they both ends are securely plugged in, but it is still not working, try plugging in a telephone into the jack to see if dial-tone is present.
- If dial-tone is present with a telephone, there may be a problem with the computer's modem.
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