Telephone Support When You Need It Most

Having trouble with your home telephone service? A-G Communications is here to help. Before scheduling a repair, try these simple troubleshooting steps that solve many common telephone issues quickly and easily.

TELEPHONE SUPPORT

Troubleshoot Your Phone Service

Have a question? Need assistance? We'd love to hear from you. Contact our team by phone, visit our office, or send us a message using the form below. We'll get back to you as soon as possible.

305 E Main St.P.O. Box 207
Alhambra, IL 62001

24/7 Technical Support

FAQS

Common Telephone Support Questions

  • My phone has no dial tone.

    Check that all phones are properly connected, verify no handset is off the hook, and inspect telephone cords for damage. If the issue continues, test your service at the network interface.

  • My phone rings but doesn't work correctly.

    Inspect the telephone cord and wall jack for damage or loose connections. Try another telephone to determine whether the problem is with the phone or the service.

  • How do I test the network interface?

    Use a working corded telephone and plug it directly into the network interface box located outside your home. If a dial tone is present, the issue is likely inside your home. If there is no dial tone, contact A-G Communications for repair.

  • When should I call technical support?

    If you've completed the troubleshooting steps and your service still isn't working, contact our technical support team for assistance.

  • What phone number should I call?

    General Office: 618-488-2165

    Technical Support: 618-488-2100