Voicemail Support
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Voicemail Support
General Information:
488-6245 – Voice Mail Access Number
Retrieving Messages:
The dial tone will be a “stutter tone” if you have new messages waiting.
There are three options in the message retrieval menu:
a. Press 1 – New Mesaages
b. Press 2 – Saved Messages
c. Press * – Return to the main menu.
Listen to messages:
– Press 1 – play or replay messages
– Press 2 – save message and go to next
– Press 3 – delete message and go to next
– Press 4 – save message as new
– Press 5 – skip back three seconds
– Press 6 – pause or continue message
– Press 7 – skip forward three seconds
– Press * – return to main menu
Call Forward Busy:
To activate – dial *90, wait for three beeps – dial 488-6245, wait for answer. To deactivate – dial *91.
Call Forward No Answer:
To activate – dial *92, wait for three beeps – dial the number of rings before transfer (2 to 9 rings) – dial 488-6245, wait for answer. To deactivate – dial *93.
(A busy indicates the call forward is active)
Accessing Your Mailbox:
1. Dial 488-6245 (or *68 from Alhambra-Grantfork area).
2. Either:
– Press # if calling from your voice mail phone line, OR
– Enter your 10-digit telephone number
3. Enter your password, followed by the # key. Your password will be a default code of “0000” until you change it.
4. Main Menu:
– Press 1 to retrieve messages, OR
– Press 9 for mailbox setup
Accessing Your Sub-Mailbox (Family or Business Plan):
1. Follow steps 1 and 2 from above.
2. Enter your sub-mailbox number (family plan 1-5, or business plan 1-9), or if you are the group administrator and wish to record a GROUP greeting, Press * to access the Group greeting message. (Typical group greeting – Hi, you have reached the Jones’, dial 1 for Mary, 2 for Sam, 3 for Sally, etc.)
3. Enter your password, followed by the # key. Your sub-mailbox password will be a default code of “0000” until you change it.
4. Main Menu:
– Press 1 to retrieve messages, OR
– Press 9 for mailbox setup to record your sub-mailbox individual message
Mailbox Setup:
There are three options in the message retrieval menu:
a. Press 1 – Greeting options.
b. Press 2 – Change password.
c. Press * – Return to the main menu.
To change or record your greeting:
– Press 1 – greeting options
– Press 4 – record your greeting
– Press # – end recording function
– Press 1 – listen to greeting
– Press 2 – save greeting (greeting must be saved to be activated)
– Press 3 – delete greeting
– Press * – return to mailbox setup
To Change Your Password:
Press 2 – Change your password
Enter your new password followed by the # key. This password is any series of up to 16 digits you choose. You will be unable to access your mailbox without this password, so be sure to choose one that is easy for you to remember.
To verify, enter your password again, followed by the # key.
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